We allocate the courier service we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel, and may require a signature on receipt
Delivery services used:
- Royal Mail
- Fedex
- UPS
Free delivery for orders over £100.00
| UK Express shipping: 1 business day | £12.95 |
| UK standard shipping: 3-5 business days | £5.95 |
| Europe standard: 3-10 Working Days | £12 |
| Europe Express: 1-2 Working Days | £25 |
| Worldwide Standard: 7-10 Working Days | £28 |
| Worldwide Express: 5-7 Working Days | £45 |
NOTE: Bespoke items which are made to order will take longer.
Bespoke designs are made to your UK size in 6 days, delivery would be 8 working days in UK and 14 workings days for overseas order. This is especially made for you and the item is not in stock. Please note if you want instant fashion do choose the other categories.
RETURNS
All items can be returned within 14 days in the same condition it was send.
Please use contact page or email us to inform us if items are to be returned or exchanged.
We recommend that you insure the return shipment as you liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable service to return your order to us and that you retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. Refund done via store credit or refund via same payment method/credit card. We cannot refund on a different payment method or different credit card from that used to purchase the items.
There is no charge to exchange items for a different size but it depends on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you may need to pay taxes and duties.
DUTIES & CUSTOMS
This is a UK company so any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
BESPOKE BUYERS POLICY
All items can be returned within 14 days in the same condition it was send.
Please use contact page or email us to inform us if items are to be returned or exchanged.
We recommend that you insure the return shipment as you liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable service to return your order to us and that you retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. Refund done via store credit or refund via same payment method/credit card. We cannot refund on a different payment method or different credit card from that used to purchase the items.
There is no charge to exchange items for a different size but it depends on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you may need to pay taxes and duties.
Bespoke designs are made to your UK size in 6 days, delivery would be 8 working days in UK and 14 workings days for overseas order. This is especially made for you and the item is not in stock. Please note if you want instant fashion do choose the other categories.
COMPANY DETAILS
Marebay Ltd,
Suite 111,
9 Jerdan Place
London SW6 1BE
UK
email: orders@curate8.com
Company reg.no. 3790576
Vat no.740 5313 64